Home > Privacy Statement


2-1-1 Big Bend, Inc. (2-1-1 Big Bend) is committed to protecting your privacy. This privacy statement explains data collection and use practices of the www.211bigbend.org, www.211bigbend.net, and 211bigbend.bowmansystems.com sites (the “Site”); it does not apply to other online or offline 2-1-1Big Bend sites, products or services. By accessing the Site, you are consenting to the information collection and use practices described in this privacy statement.

Collection of Your Personal Information

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you to provide a service or carry out a transaction that you have requested such as receiving information about 2-1-1 Big Bend products and services, signing up for an event or training, online donations, or when purchasing, downloading and/or registering 2-1-1 Big Bend products. The personal information we collect may include your name, title, company or organization name, work e-mail, work phone, work or home address, information about your job function, information about your company, and credit card information.


The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the site, analyze trends and administer the site. Some of our sites collect information about your hardware and software in order to provide a requested service.

Use of Your Personal Information

2-1-1 Big Bend occasionally hires other companies to provide limited services on our behalf, such as Web site hosting, packaging, and mailing, answering customer questions about products and services, and sending information about our products, special offers, and other services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using that information for any other purpose.


2-1-1 Big Bend may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on the Site; (b) protect and defend the rights or property of 2-1-1 Big Bend and our family of Web sites; or (c) act in urgent circumstances to protect the personal safety of 2-1-1 Big Bend employees or agents, users of 2-1-1 Big Bend products or services, or members of the public.

Personal information collected on the Site may be stored and processed in the United States or any other country in which 2-1-1 Big Bend or its affiliates, subsidiaries or agents maintain facilities, and by using the Site, you consent to any such transfer of information outside of your country.

Security of Your Personal Information

2-1-1 Big Bend is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. When we transmit sensitive personal information (such as a credit card number) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Links to Other Sites

When you follow a link to one of these sites 2-1-1 Big Bend does not warrant the accuracy, reliability or timeliness of any information published by these external sites, nor endorse any content, viewpoints, products, or services linked from these systems, and cannot be held liable for any losses caused by reliance on the accuracy, reliability or timeliness of their information. Portions of such information may be incorrect or not current. Any person or entity that relies on any information obtained from these systems does so at his or her own risk.


If you send us an electronic mail message with a question or comment that contains personal information, or fill out a form that e-mails us this information, we will only use the information needed to respond to your request. We may redirect your message to another government agency or vendor partner that is in a better position to answer your question.

Use of Cookies

When you return to the Web site, the information you previously provided can be retrieved, so you can easily use the site's features that you customized. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this or other Web sites you visit.

Changes to this Statement

We may occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the bottom of the privacy statement. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.

Contact Information

2-1-1 Big Bend welcomes your comments regarding this privacy statement. If you believe that 2-1-1 Big Bend has not adhered to this privacy statement, please contact us via postal mail at the address provided below, and we will use commercially reasonable efforts to promptly determine and remedy the problem.


2-1-1 Big Bend, Inc.
P.O. Box 10950
Tallahassee, FL 32302-2950